Quiz
Elicitation Under Deep Ambiguity
Choosing the right discovery elicitation technique when the problem space itself is poorly understood.
You're exploring a brand-new domain where neither you nor your users can articulate what the actual problem is — users say they 'just deal with it.' Stakeholders disagree on who the customer even is, and prior surveys returned bland, socially-desirable answers. Which elicitation approach is most defensible as your primary technique at this stage?